Terms and Conditions
Please read carefully the following Terms & Conditions. These Terms and Conditions define your and HIIT FIT’s rights and obligations. HIIT FIT may from time to time amend these Terms. The most recent version of these Terms can be accessed at any time at www.hiit-fit.nl (the “Website”). Changes to these Terms will be notified via posting on the Site (or other written notice to you).
By accessing, browsing, and/or using the website and/or any facility operated by HIIT FIT, you accept and agree to be bound to these Terms. In addition, when using HIIT FIT services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.
HIIT FIT CREDITS
HIIT FIT credit holders receive the number of classes commensurate with the package purchased. Such classes may be redeemed at any studio operated by HIIT FIT until such time that the HIIT FIT Package is exhausted whether through consumption or expiry. HIIT FIT Package holders may transfer or gift classes to third parties (excluded trial packages), including to other HIIT FIT Package holders. HIIT FIT makes no guarantee on the availability of classes as access to classes is on a space-available basis. HIIT FIT Packages only give access to the class for which you signed up.
HIIT FIT CREDIT EXPIRY
Your HIIT FIT Package starts on the date that you make payment in full via a valid Payment Method. HIIT FIT Credit Packages contain between one, five, ten, twenty and fifty classes and expire from the date of purchase. Expiry dates are as follows: Trail package: 14 days. One class: 14 days. Ten classes: Unlimited. Twenty classes: Unlimited. Fifty classes: Unlimited
The Unlimited membership entitles you to an unlimited number of classes during the term of the membership. HIIT FIT offers several Unlimited memberships. The minimum term for an Unlimited membership is one month. All Unlimited memberships will be automatically renewed, memberships can be canceled 30 days before the new cycle of the membership starts – unless specifically stated differently. Please find the end date in your account.
The cancellation of the membership needs to be done by sending an email to email@example.com
CANCELLATION POLICY GROUP CLASSES
A booking can be cancelled 8 hours prior the class.
A € 10, – no-show fee is in place for all spots booked and not attended and a €7,50 – fee for late cancellations.
Cancellations can only be done via your account.
Annual subscriptions can be frozen two times by a long-term injury, illness, or pregnancy. All other memberships cannot be frozen.
All HIIT FIT classes must be paid for before they are attended. HIIT FIT does not accept cash payments. Payments can be made by direct debit, PIN (at the studio) or Credit Card.
HIIT FIT reserves the right to change the prices. Any changes are announced in advance by placing statements on the website and, or by e-mail.
Reservations for the HIIT FIT classes can be made 30 days in advance through the Site. A reserved class may be cancelled online free of charge until 8 hours before the start of the class. Cancellations made less than 8 hours in advance are charged in full on packages and € 10, – no-show fee is in place for spots booked and not attended and a €7,50, – fee for late cancellations.
The current schedule is mentioned on the website. HIIT FIT reserves the right to change the schedule at any time.
HIIT FIT reserves the right to cancel a class that has been scheduled. You receive a refund if applicable. HIIT FIT reserves the right to change the trainer mentioned in the schedule. In this case there will be no refund.
HIIT FIT is nearly always open but reserves the right to close its doors on public holidays or on other days.
Attending HIIT FIT classes are at your own risk. HIIT FIT accepts no liability whatsoever for physical injury, loss or damage relating to attending classes and leaving belongings at HIIT FIT.
HIIT FIT works exclusively with certified trainers and always ensures high-quality classes. Even so, you always run the risk of receiving an injury during a HIIT FIT class. By participating in a HIIT FIT class you accept this risk of an injury. HIIT FIT provides the following guidelines for reducing the risk of an injury: Always consult a doctor before starting HIIT FIT classes if you are not sure that you are completely healthy or if you are pregnant. If you have an injury or any other physical inconvenience, always inform your trainer about this before starting the class. Listen to and follow the instructions of the relevant trainer and ask questions if you do not understand an exercise.
Although we strive to only provide correct information on the Site, we are not liable for any inaccuracy and no rights can be derived therefrom.
Our Privacy Notice applies to the personal data that HIIT FIT collects and uses.
References in this Privacy Notice to “HIIT FIT”, “we”, “us” or “our” means HIIT-FIT.NL (KVK) We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018. We may collect and process the following categories of information about you:
- Contact details, including telephone numbers, email address, postal or other physical address, title, or occupation.
- Financial information, including credit/debit card details (although we do not retain complete payment card information)
- Your posts and messages on digital platforms/social media
- Your feedback and communication you exchange with us (eg emails, letters, calls, or logs of face to face interactions
- Your bookings/usage
- Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address
HIIT FIT collects most the data directly from you when you register, book a class, using our website. When you book a class with us, we have an agreement. For this agreement we need to verify your identity
Your booking for a class is a contract between you and HIIT FIT, so we require your personal data, to allow you to access the studio and for us to verify your identity, when necessary, along with taking payment for the service we are providing. We will store information regarding the classes you are attending and specific requirement in order to ensure we have sufficient equipment available and that we are adhering to health and safety and insurance requirements. We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications. Examples of these include unplanned studio closure or timetable change.
We will also use your personal data to contact you if you have visited the studio as a guest, filled in a web-form through our website, emailed or called us, or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other users.
We may also collect information on how you use our website, which pages of our website you visit most, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.
As part of our service, we will email you with studio news and offers that we have negotiated for our users and guests. If you do not wish to receive this additional information, you can choose the ‘opt out/unsubscribe’ option present on our email.
DATA TRANSFERRED OUTSIDE THE EU
Some of the companies we use for our apps are situated in third countries; therefore, some data may be transferred to countries outside the European Economic Area (EEA).
Transfers of data to these companies are either based on adequacy, or subject to appropriate safeguards.
SECURITY OF YOUR PERSONAL DATA
We are committed to taking appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage to personal data.
As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where HIIT FIT discloses your personal data to a third party, we require them to have appropriate technical and organizational measures in place to protect your personal data; however, in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.
- Site functionality cookies – these cookies allow you to navigate the site and use our features, such as your account.
- Site analytics/performance cookies – these cookies allow us to measure and analyze how our visitors use the site, to improve both its functionality and your experience. These cookies don’t identify you as an individual.
- Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for example to comply with retention obligations e.g., under tax or contract law. You can request deletion of your personal data at any time (see the section below on your right to erasure).
We may update this Privacy Notice to reflect changes to our information practices or in line with new legislation. We encourage you to periodically review the Privacy Notice on our website for the latest information on our privacy practices.
CONTACTING HIIT FIT